| Knife Guarantee |
If you are dissatisfied with any CHAX Knife, send it back in reasonable condition within 30 YEARS for a refund according to the condition of your knife.
We want you to love the personality of your knife, in part, for the hand work of CHAX Knives.
Production knife makers make 1000's of each model knife and it is nothing for them to send out a replacement even in the case of intentional abuse. It is actually cheaper for them to replace than spend 15 minutes on the phone with you.
There is no "indestructable" knife. Any knife can be ruined.
I have had only three cases in 18 years and felt two were intentionally abused. It was apparent on one that there was an edge to edge chop made with two very heavy knives i suppose "testing" them. Naturally you can crash two similar items together until one or both will show damage.
I would hope that a reasonable person would understand in this case 30 hours of work for a free replacement is just not fair, but i may replace these at a fractional cost in gratitude for the original purchase, perhaps half', if you are reasonable enough to give me the chance to offer.
A third case occurred when a blade made as a very thin flesh blade, fractured on wood or bone and we worked it out by my customer and friend receiving discounts on a couple other knives he liked.
I will do repair work in any case at a reasonable working man's cost, or free if it was not abused. "Abuse" can be argued, but i am willing to resolve these issues in a relative way. Only if you "stomp off" will you not receive tangible, compassionate help from me.
Also, if you receive a Chax knife shipped and dont like it, i can put it on the table where someone will, and make you another as you like.
I may not do this however if you ordered something so weird or strange that it would not resell in over two years. In a case like this i will offer several choices of resolution.